How do I update my contact details with my insurer?
Keep contact details current so important policy, payment, claim and review communications reach you. A move does not automatically mean cover needs replacing.
I've changed email address — how do I update it?
Keep contact details current so you receive important policy information. Update through the insurer or authorised servicing process and confirm the new address is recorded.
I've got a new phone number — do I need to tell you?
Yes, keeping contact details current helps ensure you receive servicing and claim communications. Update the insurer or servicing firm through the approved process.
Why do you need me to confirm my details every year?
Current contact details help ensure you receive important servicing, payment and claim information and make it easier to support you when circumstances change.
This article is general information about UK protection insurance, not personalised financial advice. Policy terms vary between insurers and products, so always check your own policy documents.
Last updated 27 October 2026