Claims and exclusions
Making a claim, timescales, exclusions and what to do if a claim is declined.
- How do I make a life insurance claim?
- How do I claim on critical illness cover?
- When should I contact my insurer about an income protection claim?
- What is waiver of premium and when does it apply?
- What are partial or additional critical illness payments?
- Can I claim critical illness cover more than once?
- What happens to a joint life policy when one person dies?
- What is an exclusion on a protection policy?
- How long does an insurance claim take?
- What can I do if my insurance claim is declined?
- I've been told my illness is terminal—does my policy help?
- Is terminal illness cover the same as critical illness cover?
- What information will the insurer need for a claim?
- My family knows I had cover but can't find the details.
- Can I claim if I'm abroad?
- Can someone help me deal with the insurer during a claim?