I don't know my policy number — can you still help?
Yes. Insurers can usually find a policy using your full name, date of birth and address. Bank statements showing the direct debit, emails from the insurer or the adviser who arranged the cover can also help. You will be asked security questions before details are shared.
Where to look first
Check your bank statements for the insurer's name on the direct debit, your email for policy documents and any paperwork from when you took out a mortgage.
If it is someone else's policy
If you are trying to find a policy for someone who has died, the insurer will need their details and a copy of the death certificate. They can only share limited information until a claim is made.
Keep a note for next time
Once found, keep the policy number with your important documents and tell someone you trust where it is.
This article is general information about UK protection insurance, not personalised financial advice. Policy terms vary between insurers and products, so always check your own policy documents.
Last updated 27 October 2026