Retention

Engage lapsed customers the moment a payment fails, diagnose the issue online and re-engage efficiently.

Save the policy before it's gone for good.

A failed payment triggers instant, branded engagement - reaching the customer while the cover can still be saved.

A digital journey finds out why - a card change, affordability, or a doubt about value - and resolves what it can.

Your team's time goes only to the customers who need a conversation - not chasing every failed payment by hand.

Primary KPI: lapsed revenue saved. Figures illustrative, drawn from anonymised performance data across our platform.

The cheapest revenue is the revenue you keep.

Winning a customer back after they've lapsed is hard and expensive. Reaching them the instant a payment fails - with a simple way to fix it - saves cover, protects income and delivers a strong return for a fraction of acquisition cost.

Every saved policy keeps commission on the book and avoids clawback.

They keep the cover they need, rather than losing it over a fixable admin issue.

Digital diagnosis handles the volume; your team handles only the cases that need them.

See Retention on your own book.

We'll show you how instant, digital re-engagement protects revenue across your customer base.